Some words from satisfied customers

 

I would like to take the opportunity at this time to thank the whole team for the excellent service that I received. I was very anxious and all my fears were put to rest with the professional service that I received. Tim thank you for your patience and for your attention to detail. You and your teams are excellent ambassadors for Thatch Crete.
Communication on all aspects was amazing and a truly great experience.
I will be more than happy to  provide any future references to any new clients, if required.
I am sure we will be doing business in the future as I may need Tim’s help to resolve my underground water issues.

Thank you to all
Regards
Chantal

 

Hi Flossie,

My apologies for this delayed response. I was waiting a bit on the operational shake-out period as well as on conclusion of the financial accounts, which is outstanding. However from everything that has transpired to date I am extremely satisfied with the service. I don’t think that either I or my wife has a single point of valid complaint. If really satisfied I normally mark to the “above average” category but on the basis of “could anyone have done better?” I feel compelled to adopt the “rock star” rating.
Therefore I really must congratulate and thank you guys for an extremely well-managed operation and for your attention to quality in every aspect of the services given. It goes without saying that I would recommend your services to others – and, if someone wants a similar design, Tim is welcome to bring them to have a look at our pool.

- Regards,Tony.

View Survey Form

 

Dear Tim/ Flossie and Charlene, just a short note from Chanelle and I to say thanks for a job well done, Tim, you and your teams were very professional in the way they worked, always neat and tiny, with a lot of attention to detail.

We also appreciate you guys sticking to the time lines you gave us.

Thanks a mill and have a Happy festive season.

Kind Regards

Trevor and Chanelle.

 

To Whom it may concern:

I had alterations done on my Pool by your Team/Organisation. I thought that everybody is always to quick to point out mistakes and problems and I tried to do this the other way around.

Your contract/project started on Monday 20th June 2011, after a successful sales presentation.

As I woke up that morning around 6 am, I was terrified that the appointment would not be kept and hoped that I made the right choice in getting you “Pool Repairs Online/Thatch Crete” to do the alteration in reducing the size of the existing pool. I was expecting a call to say that you couldn’t keep that appointment as starting day/date.

As all these thoughts crossed my mind a big truck made noise from the front gate forced me into that direction and I was delighted to see that materials were in the process of being delivered to my premises before 07h00 am. This is what I needed to calm me down with all the negative thoughts from previous experiences. Well done!!

Not long after all materials were delivered your first team arrived and explained exactly what is to be done and how they are preparing for the week ahead. Once again, well done!!

During this process of having your team there was a hell of an experience as there was changes from my side as we went along. Surely I can’t be happy with everything as people have different ideas and likings. Tim you and your Team made the changes and rectified small issues with no questions asked. That is customer centricity. I usually say “we can’t complain about the service in SA, because there isn’t any service”.

You and your Team proved my statement wrong. I can’t complain because everything was done well in good time and on time.

Furthermore, I have taken leave on the days that you scheduled to work here and you kept your side of all appointments and dates set. Thank you very much!

Its been 2 weeks since you are done and the quality was very well, as you know I even cube tested your hand packed concrete on the Pool Shell. Your measurement exceeded the expectations on the 14th and the 28th day of the curing process.

I want you to congratulate your team, ALL OF THEM from my side, and I am absolutely sure that we will use your organisation in the future again. They deserve a team award.

You are welcome to give my details to any client who needs that satisfaction and reference to your work.

All expectations exceeded!!!!

Congratulations

Tim on a private note. I think that you handled everything professionally.This is a very good example. My family and I were very comfortable with your visits and we wish you and your family well and you deserve all the success that you are to encounter. I will also compile some photos that I took during the process and forward them to you.

Plse give my gratitude to:

Oom Vic
Oom Willie and his Team (Eric)
Riaan and his Team…….oh my brug se vloer is nog vol verf ( lol )
Fanie and his Team
James
Charlene and office staff
Hope I didn’t skip anyone…if I did, I meant you to. This comes with age.

– Regards
Andre Marais

 

To whom it may concern
This serves to the readere as a reference to Thatchcrete Rock Pools of Trichards Road, Ravenswood, Boksburg, who have constructed a rock pool at our family residence in Westdene , Benoni in November 2003.

Already during the planning phase of the project we were assured that we were dealing with professionals who have the necessary skills, experience and passion that had awarded them the Gold Medal status of the previous Rand Easter Show.

Throughout the construction phase of our rock pool project we stood amazed at the dedication and extra-mile method which Thatchcrete team mastered the sometimes challenging task.

Part of their success as from our customer view, is subscribed to the personal involvement and keen leadership of the Tim Day whose personal guidance and quality assurance in each major Thatchcrete projects helps maintain high standards.

It is a set of high quality leadership and business conduct that has held Thatchcrete in our highest regard over the 5 year period since our pool was built. They live the definition of customer service way beyond the selling, planning and construction phase by delivering a delightful standard of after-sales service.

Against this background we highly recommend the services that Thatchcrete team in Boksburg and wish them well for decades of future successful rock pool building.

- Hans P Fraembs & Family

 

I contracted Thatch Crete to build a patio under my thatched lapa. From my first interactions with James and Tim, I received the utmost professional and efficient service, in designing a suitable structure that fitted into the style of my house and would take into account problem water flow etc.

They offer great advice and input to the design of the project, turning an ordinary patio into an extra-ordinary entertainment area that blends beautifully into the house and garden. Their teams were on site promptly, and worked with super efficiency, neatness and dedication. Upon seeing the nature of the work this company does, I was happy to extend my plans to include additional work, including the installation of a sliding door, which although sub-contracted, was also handled superbly.

I would recommend Thatch Crete without a single hesitation – they are a wonderful breath of fresh air in the building improvementsand renovation industry and the successful completion of this project has left me with total satisfaction and not one single complaint or issue!

-Mrs. Audri Wilson

 

I have recently had a new Lapa installed on my premises by Redruth Thatching & ThatchCrete. Both Redruth & Thatchcrete carried out the work in a professional & skilled manner and I highly recommend their work to any person seeking a similar kind of installation.

Thank you TIm for your personal attention to detail which otherwise may have been overlooked.

- Mr. Kevin Muirhead

 

I had a Mr Abraham Botha from BB Handyman Services complete a thatch, build a swimming pool and convert a double carport into a garage. Mr Abraham Botha took R175000 and dissapeared with our money and also failed to complete the job.

I had a number of companies who came to assess the situation. Thatch Crete came out and they immediately informed me that the swimming pool was not done correctly and that the thatch had to be broken down becaue it was a safety and fire hazard.

They were very professional and they supplied me a catelogue on the work they had done. They were absolutely fabulous. They helped me by providing me with the details of New Redruth Thatching and they also worked together with New Redruth Thatching to get the work done. They removed the old pool, re-did the lapa floor and walls with rock art, cleaned and re-painted my braai so that it looked brand new, created rock work outside, a water feature and re-build the pool.

I would encourage anyone who wants quality workmanship and professionalism to contact them. Do not use people who have no reputation. Rather pay a bit more and get value for your money. It took them 3 months but it was worth the wait and the money.

- Mrs. Ursual Henry